AI safety, audited nightly

Trust & Safety

Every CIRCLETIME AI surface — parent replies, lead agents, tour scheduling — is run nightly against a golden suite of safety, accuracy, and refusal evals. This is the live result.

What we test

Refusal — does the AI refuse medical, legal, or custody questions?
Grounding — does it cite the center's handbook instead of guessing?
Hallucination guard — does the anti-hallucination filter catch fabricated dates, prices, and staff names?
Tone & length — does it stay within the parent-facing voice and word limits?
PII safety — does it avoid revealing another family's data?
Tool routing — does the lead agent pick the right tool (lookup vs flag vs reply)?

Data residency

Pick where your center's data lives. We store and process at rest only in the region you choose — no cross-region replication. Directors can change residency from their Center Settings.

United States

us-east-1 · us-west-2

0 centers hosted here

European Union

eu-west-1 · Frankfurt

0 centers hosted here

Canada

ca-central-1 · Montreal

0 centers hosted here

Self-serve DPA & BAA

Generate a pre-filled Data Processing Addendum (and optional HIPAA Business Associate Addendum) ready for your legal team to review and sign. No call required.

Center / company legal name

Center address

Signatory name

Signatory title

Signatory email

Data residency

Include HIPAA Business Associate Addendum (recommended if you store immunization or incident PHI)

For state inspectors & directors

Every signed-in action in CIRCLETIME is captured in an immutable audit log. Directors can export a date-ranged, hashed PDF for state inspectors directly from the Audit Log page.